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Return Policy

To be eligible for a refund or exchange, your item(s) must be unused and in the same condition you received it, free of make-up, deodorant stains and free of odor. The item(s) must have original tags and labels, shoes must have original boxes. 

 

For U.S orders, the item(s) must be sent back to us within 10 days from the day it was delivered to you.

For International orders, item(s) must be sent back to us within 14 days from the day it was delivered to you.

You are responsible for paying for your own shipping costs for returning your item. 

Shipping: To return your product, please mail your item(s) to: P.O Box 105 Garfield New Jersey US 07026

Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

IMPORTANT!

  

Refunds 

Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 5-7 business days after we receive the item for the refund to appear in your account. 

 

 

Exchange Process

For US orders:

1. Please fill out and include our Return Slip Form which is part of the invoice that comes with your original order and mark whether you need a refund or an exchange. If you lose or misplace your return slip, please contact us (customersupport@myroyalcloset.com) and we will email you one for your return.

2. We only allow 1 time exchange per item and as a courtesy shipping will be free. We cannot exchange an item more than once.

 

 For International orders:

Unfortunately we do not exchange items for international orders. However, we can provide you with a store credit for the value of the item (not including shipping cost) if the items being returned meet the criteria stated above. 

 

Sale items

Only regular priced items may be refunded. Sale items are Non-Refundable.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you.