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Shipping & Returns Policy
NOTE: Customers are responsible for paying shipping costs for returning items.
To be eligible for a refund or exchange, your item(s) must be unused and in the same condition you received it, free of make-up, deodorant stains and free of odor. The item(s) must have original tags and labels, shoes must have original boxes.
IMPORTANT!For hygienic reasons, we do NOT accept exchanges for lingerie, bras, panties, makeup, shapewear or swimwear.
For U.S orders, the item(s) must be sent back to us within 14 days from the day it was delivered to you.
You are responsible for paying for your own shipping costs for returning your item.
Shipping: To return your product for a refund, please mail your item(s) to: PO BOX 1642 Passaic NJ 07055
To exchange your item, please contact email@example.com to receive a prepaid label to exchange your item(s).
Note: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 5-7 business days after we receive the item for the refund to appear in your account.
1. Please fill out and include our Return Slip Form which is part of the invoice that comes with your original order and mark whether you need a refund or an exchange. If you lose or misplace your return slip, please contact us (firstname.lastname@example.org) and we will email you one for your return.
2. We only allow 1 time exchange per item and as a courtesy shipping will be free. We cannot exchange an item more than once.
Only regular priced items may be refunded. Sale or Clearance items are Non-Refundable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store gift credit for the value of your return. Once the returned item is received, a gift card code will be emailed to you.